MCLG

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Quality Assurance

We only select the best individuals to join the McLG group and offer ongoing skill development to promote higher conversions. See how our quality assurance approach enables us to guarantee that McLG is constantly improving and delivering results to you by reading on.

1. RECRUITMENT

Screening Interview

2. DEVELOPMENT

Onboarding Practice Reviewing

3. QUALITY ASSURANCE

Human Review AI Assistance Internal

4. REVIEW

Client rating Feedback

1. Recruitment

LOCAL SALES PROFESSIONALS

With American accents and an ability to establish a connection by comprehending the local culture and geography.

MATCHING McLG WITH CLIENTS

Considering proficiency, location, and campaign success rate.

REAL PERSON TO PERSON INTERVIEW

LESS THAN 3% OF McLG ARE APPROVED

WE SCREEN McLG

Past work experience and familiarity with the client’s field.

5-10 YEARS AVERAGE SALES EXPERIENCE

2. Development

development3
1. Several tiers of instruction and accreditation are mandatory prior to conduct client calls.

2. Recently onboarded McLGs receive a period of practice and assessment before being authorized to make calls for live campaigns.

3. Continuous development tailored to each McLG according to their individual QA scores and the specific needs of the campaign.

4. A live performance dashboard for each McLG to furnish crucial data and outcomes.

5. Personalize your company’s profile page and FAQ section for each campaign to showcase primary features, frequently discussed topics, and vital selling points.

3. QUALITY ASSURANCE

review_calls

A QA team that is fully managed reviews calls.

score (1)

McLG ACCURACY SCORE

Monitors numerous data signals for each campaign.
AI

ARTIFICIAL INTELLIGENCE ASSISTANCE

Assists in transcribing calls and analyzing keywords.
art

McLG USE OUR STATE OF
THE ART

Provides a dialer, script interface, and forms to facilitate campaign calls.

4. REVIEWS

Rating system using thumbs up or thumbs down.

Mention particular characteristics that you appreciated about a phone conversation.

Provide open-ended feedback on a specific call.

Rating system using thumbs up or thumbs down.

reviews (1)

INSIGHTS ON EVERY CONVERSATION

McLG leverages our platform for making their calls, which results in the tracking of every keystroke, keyword, and key result. By logging into the dashboard, you can access call details and other crucial statistics at your convenience.

The data obtained from your calls is automatically utilized for list cleansing, identifying bad numbers, individuals who have left, and other list hygiene issues. Additionally, it facilitates standardized disposition management, making it easier to report and analyze conversation results.

McLG QA PROCESS

TEMPLATES

Customers opt for the call templates that best fit their requirements.

PROVIDE DATA

Customers input the required dynamic fields, FAQs, and knowledge base.

CALL SCRIPT

McLG obtains access to the necessary information to create effective calls.

AI HELPS

Our system tracks calls for purchasing indications, sentiment, and particular keywords or phrases.

HUMAN QA

Experts scrutinize calls to ensure the accuracy of McLG’s responses and notes.

TURN McLG INTO A COMPETITIVE ADVANTAGE FOR YOUR BUSINESS